Terms & Conditions

The access and use of this website, including the offered products and services, are subject to the following conditions.

When using the site, the client agrees to its conditions of use, which may suffer alterations over time. It is recommended to visit this page regularly to stay up to date regarding any alterations that may possibly come to pass.

Website access is allowed on a temporary basis, and we reserve the right to withdraw or change services without prior notice. We do not accept any responsibility if, for whatever reason, the site is unavailable for a certain period of time. In some cases, we may limit access to certain areas within the site.

HardcoreBody does not accept responsibility for any damage or loss as a consequence of the use of any information on this site.

Some of the hyperlinks on this site redirect the client to external sites that are partners of HardcoreBody. By clicking these links, the client leaves the HardcoreBody website. As we have no control over these third party websites, we cannot accept any responsibility for the material presented there.

To be able to place an order, the client will have to be at least 18 years of age, and is obliged to provide authentic information that makes it possible for the order in question to be processed successfully.

PRIVACY POLICY

HardcoreBody is responsible for and committed to ensure the security of our website and the personal data of our clients and visitors.

Our privacy policy is outlined below. Any alteration to this policy will be posted here, in this statement.
What client information is kept by HardcoreBody?

HardcoreBody collects the client's name, telephone number, postal address, email address and age, for use in marketing campaigns, prize draws and newsletters. When a purchase is made via our website, we also collect further information regarding the delivery address and payment details.

We may also gather other information about the client's personal experience on our website, in order to help us to improve our service.
What is client data used for?

Client data allows our employees to process the placed orders, to contact the client in case of any important operational changes on the website, to carry out surveys, and to obtain information for statistical purposes.

Periodically, we may also send the client information by e-mail regarding products and services, campaigns, promotions and special offers. In case the client does not wish to be contacted for these purposes, the newsletter subscription can be cancelled from the client's personal account.

HardcoreBody pledges to protect client data, which is never to be forwarded to any third parties.

Regarding the processing of the client's order, the possibility exists that client data, such as address and postal code, is passed on to third parties with the objective of fraud prevention and detection.

What are Cookies and for what are they used?

A cookie is a small data file that is sent to the client's computer and kept on its hard disk.

When an account is created on our website, a cookie is created on the client's computer that will permit automatic authentication whenever the client visits our site.

Cookies are also used so that our system can follow the client's steps during a shopping session. If the client's computer does not allow the use of cookies, it will not be possible to use this website.

Updating client information

If the client wishes to verify the data submitted to HardcoreBody, this can be done by accessing his/her personal account.

At all times, client login information is to be stored in a safe place. The client will be held responsible for all orders and activity forthcoming from his/her account.

We do not recommend saving the password in the browser, where it and other personal information can be accessed by others with access to the same computer.

SECURITY

HardcoreBody uses one of the safest online ordering systems in existence, and makes a constant effort to improve its software in order to be able to offer the highest possible security level to its clients.

We use a server certificate, also known as a digital certificate, that guarantees our identity, as well as SSL (Secure Sockets Layer) encryption of transmitted data.

INTELLECTUAL PROPERTY AND CONTENTS

All intellectual property rights to the software and content available through this website belong to HardcoreBody, and are licensed and protected by laws and global treaties. All rights are reserved to HardcoreBody and its suppliers.

The contents of this website may be stored, printed or otherwise presented for your personal use only.

Publication, manipulation, distribution, or reproduction, in any format, of any content contained in this website, is forbidden, as is its linking to any business or company.

HardcoreBody
Zoltan Fodor EV
Szazszorszep str. 19 , 6044, Kecskemet
Hungary


PAYMENT METHODS

PayPal

PayPal is a secure payment method used worldwide. For further information concerning this payment method, please visit www.paypal.com.

Save info for future PayPal transactions

By choosing this option, the client will not need to access the PayPal website when checking out future orders. The payment will automatically be charged from the PayPal account used to subscribe to this option.

At any time, the client can access his/her PayPal account on www.paypal.com and cancel this service. To do so, he/she must go to Profile > My Money > My preapproved payments. A list of all preapproved payments will be displayed, and from there the client can simply cancel the payment option associated to HardcoreBody.

IMPORTANT: HardcoreBody does not keep any PayPal account login information of the client.

Barion


Barion  is a user friendly, safe and quick payment method. Essentially it can be considered a bank transfer, and most major Hungarian banks allow the use of this system. Paying via Barion  can be considered just as safe as paying by bank transfer via the internet, but Barion  offers a great advantage regarding the processing speed of the transaction.

As opposed to a conventional bank transfer, which may require several days to be fully processed, an Barion  payment can be realized immediately. That means the client's order can be processed and sent directly, as soon as HardcoreBody receives confirmation of the payment.

More information about Barion  can be found here.

Any additional transfer fees charged by the bank of the client are at his/her expense.

Products are reserved for 6 days. If HardcoreBody does not receive payment for the order during this period of time, the order will be cancelled.

SHIPPING

With the exception of some rare cases alien to HardcoreBody, all orders placed and paid for via Credit Card, PayPal* will be shipped on the same day, as long as the payment is realised before 15:00 on a working day. Orders paid for at a later time will be shipped on the next working day.

The bank transfer* payment option is subject to a confirmation period which can vary between 24 hours and 5 working days, according to the country from which the transfer is made. In regard to this payment method, HardcoreBody has no control whatsoever over the term in which the transfer is executed, for which the customer's bank is responsible. In such cases, the order will be shipped on the day HardcoreBody receives payment confirmation from the bank in question.

* The above-mentioned payment methods are not available for every country. To know what payment methods are available for the client's country, please read the information available, under "Payment Methods".

Should any concerns arise regarding the order (delivery address confirmation, payment verification, out-of-stock products, etc.), we will contact the client by Helpdesk message. We will wait for an answer from the client for three working days. The order will not be shipped until we receive an answer to our message. If no answer is received within the indicated time period, the order will be cancelled and its payment reimbursed to the client.

DELIVERY

Once the order is shipped, the client will receive a confirmation email with the respective invoice, a tracking number and a link that allows tracking of the order on the transport service website.

The client may also access this tracking link by logging into his/her HardcoreBody account and clicking on the "Orders" tab shown on the login page. By clicking on an order in the column "Orders History" on the left hand side of the screen, the client will be given all the information about that same order in the column "Order Details" on the right hand side of the screen, including the above-mentioned link.

It is possible that, at the time the shipping confirmation with the tracking number is sent to the client, attempting to track the order online does not yet provide any results. It may take up to 24 hours after receiving the shipping confirmation e-mail for any tracking updates to become available on the transport service website.

Orders are delivered from Monday to Friday, except for national or municipal holidays, at the address provided by the client when placing the order.

The client may receive the order at whatever address he/she prefers (with the exception of PO Boxes). All that needs to be done is to provide us with the address where he/she will be at between 9 a.m. and 7 p.m. The chosen transport service will attempt to deliver the order at the address indicated by the client.

WARNING: The client cannot choose a specific delivery time, because deliveries are conditioned by the routes defined by the transport service on the respective delivery date.

Providing an incorrect or incomplete address may lead to the parcel being returned to HardcoreBody, leading to extra costs that will be imputable to the client. Hence we recommend the client to always make sure that the delivery address he/she provides when placing the order is complete and accurate. Once the order is processed it is no longer possible to change either the delivery address, or the billing details.

In case the client is not present at the designated address on the delivery date, the procedure will be as follows:

DPD

DPD will leave a note, requesting the addressee to call either the agency responsible for the parcel's delivery, or its general number, so that a new delivery can be scheduled on a more suitable date. The addressee has 5 working days to contact the delivery service and schedule a new delivery. If he/she fails to do so within this deadline, the order in question will be returned to HardcoreBody.

NOTE: In case the addressee prefers not to contact DPD telephonically, a new delivery can also be scheduled on the DPD website.

DELIVERY DEADLINES

DPD

Once the client's order has been shipped, we guarantee a delivery deadline of 3 working days, unless the delivery address is in a remote area. In that case the delivery deadline amounts to 4 working days.

WARNING: The delivery deadlines are guidelines and are therefore only be considered valid when there are no physical or structural impediments to delivery (e.g. incorrect delivery addresses or forces beyond our control such as strikes, missed connections and poor weather conditions, among others).

SHIPPING COSTS

Shipping costs are automatically calculated by our system, depending on the following factors:

  -  the actual or volumetric weight of the parcel (whichever the highest);
  -  the order value (at least one free shipping option will be available for orders with a value of €70 or more);
  -  the transport service price tables, which are updated on a regular basis.

Shipping costs are automatically updated as the client adds items to the shopping cart.

RETURNED ORDERS

In case an order is returned to HardcoreBody for reasons not imputable to HardcoreBody or the transport service, HardcoreBody will reimburse the amount paid for the order with a deduction of the shipping and return costs.

The client can choose to be reimbursed via the original payment method, or by means of a reimbursement coupon that can be applied to a future order. The respective coupon will remain valid for a duration of 12 months, counting from the coupon creation date. After this period has passed, no further reimbursement can be issued. In case the original payment was made via bank transfer, the client will have to provide bank account details for the reimbursement to be realized.

If the reason for the unsuccessful delivery and the return of the order falls under the responsibility of the transport service, regardless of the chosen payment method, the client will have to send us a written complaint that will be subjected to analysis by the transport service. In case the delivery problem is due to an incomplete or incorrect delivery address, we request a proof of address from the client to be attached to the complaint (e.g. a gas, water or electricity bill).

The solution that HardcoreBody will present to the client depends on the answer provided by the transport service. Therefore, in cases of complaints regarding the transport service, we can only present a solution to the client once the transport service informs us of their assessment. If the transport service accepts full responsibility for the return of the parcel, and all the products initially ordered are still available, we will suggest to the client a replacement order, without any additional costs. Instead of a replacement order, the client can also opt for a full refund. If the transport service does not accept responsibility, we cannot accept the complaint and as such cannot send a replacement order. The refund will then be subject to the above-mentioned terms regarding returned orders for reasons not imputable to HardcoreBody or the transport service.

ORDER CANCELLATION

The client can only cancel the order directly from his/her account as long as it has not yet been paid for and is not already being processed. If these conditions are met, the client can simply access his/her account, click on "My Account" and then on "My orders". In the column "Orders history", the client can then select the order to be cancelled, causing all relevant order information to appear in the column "Order details". At the bottom of this order details section (it may be necessary to scroll down), he/she can click on "Cancel order". Once the order is cancelled, the client will receive a confirmation message.

Order cancellation is only possible via the previously described procedure. Any cancellation request made by any other means will not be fulfilled.

RETURNS

Should the client wish to return one or more items, this can be done within 14 days after receiving the order, as long as the products are intact, sealed, complete and inside the original packaging. The packaging cannot be damaged, altered or scratched. It is up to the client to ensure that the returned items arrive at our facilities within 28 days, counting from the day on which the order was delivered.

To exercise the right of return, the client will have to contact our Customer Service. It will be necessary to specify the order number, the descriptions or reference numbers of the products to be returned, and how the reimbursement is to take place. Reimbursement is possible either via the original payment method or by means of a reimbursement coupon, that remains valid for 12 months after it is issued. Once this period has passed, no new reimbursement can be issued.

The client also needs to be aware if the product to be returned was acquired as part of any promotional campaign, and if any free product was attributed to the order as a result of the product's acquisition. If that is the case, it will be necessary to not only return the product in question, but also the product that was added for free. Both products are required to comply with the aforementioned guidelines.

A pack, composed of various products, can only be returned in its entirety. If the client wishes to return a product belonging to a pack, it will be necessary to return all the products that are part of that particular pack. All of the pack's products are required to comply with the aforementioned guidelines.

It is up to the client to send the item(s) to the following address:

HardcoreBody
Zoltan Fodor EV
Szazszorszep str. 19 , 6044, Kecskemet
Hungary


In case of incomplete or damaged products, products without their original packaging and/or label, or products that present signs of use, returns will not be accepted.

Neither do we accept returns of products that will expire in less than a month, underwear or swimming clothes, or offers or products that were purchased with HardcoreBodyPoints.

If we do receive an item in any of the above mentioned conditions or with the transport service label placed directly on the respective product packaging, the client will lose the right to be reimbursed and will be granted 10 days to have the item(s) picked up from our premises, paying for the collection costs.

EXCHANGES

The client will have to return the item(s), request the respective reimbursement, and subsequently place a new order.
The entire return process is described in detail in the paragraph RETURNS.

REIMBURSEMENT METHODS

HardcoreBody will do everything in its power to reimburse the client as quickly as possible. HardcoreBody is however entitled to a maximum reimbursement term of 14 days, counting from the day the product arrives back at our warehouse.

If the payment was made by credit card, the reimbursement will be issued to the account associated with the credit card that was used for the original payment, and it will appear on the client's next bank statement.*

If the payment was made by PayPal, the reimbursement payment will be made to the respective Paypal account and will become available immediately.*

* Please note that the above-mentioned payment methods are not available for every country. To know what payment methods are available for the client's country, please read the information available above, under "Payment Methods".

The client may also choose to be reimbursed through a discount coupon, regardless of the original payment method used. This coupon will remain valid for 12 months, counting from the day on which it is created. Once this period has passed, it will be impossible to realize any further reimbursement.

SHIPPING COSTS REIMBURSEMENT

In case HardcoreBody is liable for the return of the order, we will reimburse the respective shipping costs (e.g. in case of defective products or products different from the ones actually ordered).

However, if an order consisting of several products contains only one defective product, the shipping costs will not be reimbursed.

PRODUCT INFORMATION

We take all the necessary precautions to ensure that all details, descriptions and prices of the products on our website are correct. Nevertheless, situations may occur in which information regarding products, including prices and promotions, is not correctly published. In cases like these, we reserve the right not to process orders containing such products. If a client places an order for these products, they will be contacted by our Customer Service, informing them that the order cannot be shipped.

Orders may also be rejected due to other reasons, such as:

   - a product being out of stock
   - inability to obtain payment authorisation
   - the order is considered to be fraudulent

All products, campaigns, promotions and offers are limited to the available stock and/or stock allocated for the campaign in question.

Whenever an order is placed using the Cash on Delivery payment method*, and it contains a product that we no longer have in stock, we will take the liberty to remove it from the order and dispatch the remaining products in order to keep possible delays in the process to a minimum. If the order contains one or more products that are part of a pack, this pack is to be removed from the order in its entirety. The client will in all cases be duly informed about the alteration made.

Was the order paid for via Credit Card or PayPal*, and it contains a product that we no longer have in stock, we will take the liberty to remove it from the order and dispatch the remaining products in order to keep possible delays in the process to a minimum. If the order contains one or more products that are part of a pack, this pack is to be removed from the order in its entirety. The client will in all cases be duly informed about the alteration made. A reimbursement via the original payment method will be scheduled immediately. The client will be informed by the Customer Service team about both the order alteration and the scheduling of the reimbursement.

In case the payment was realised via ATM or Bank Transfer*, and the order contains a product no longer in stock, we we will take the liberty to remove it from the order and dispatch the remaining products in order to keep possible delays in the process to a minimum. If the order contains one or more products that are part of a pack, this pack is to be removed from the order in its entirety. The client will in all cases be duly informed about the alteration made. In such a case, a reimbursement in the form of a reimbursement coupon will be issued immediately. This coupon will remain valid for 12 months, counting from its creation date. Once this period has passed, no further reimbursement will be issued. The client will be informed through a message by our Customer Service about both the order alteration and the reimbursement coupon code that is issued. If the client prefers a reimbursement via the original payment method instead of a reimbursement coupon, this can be requested by the client in a reply to the Customer Service message, by re-sending the reimbursement coupon code along with the details of the account to which the reimbursement is to be made (bank name, account holder name, IBAN and SWIFT).

If the order contains a product that is out of stock and for which HardcoreBodyPoints were exchanged, we we will take the liberty to remove it from the order and dispatch the remaining products in order to keep possible delays in the process to a minimum. The spent HardcoreBodyPoints will be put back in the client's account immediately. The client will be informed through a message by our Customer Service about the order alteration as well as the restitution of the HardcoreBodyPoints.

* Please not that the above-mentioned payment methods are not available for every country. To know what payment methods are available for the client's country, please read the information available above, under "Payment Methods".

We will do everything in our power to keep the client's order and payment information secure. Nevertheless, we cannot be held responsible for any loss the client may suffer in case a third party gains unauthorised access to any information he/she provided by accessing or ordering from our website.

HardcoreBody reserves the right to change prices at any time, without prior notice.

Payments are always charged in Euros, even though prices may be displayed in other currencies. Some banks may charge currency conversion rates. HardcoreBody has no control over this matter and therefore assumes no responsibility for it.

The products, information, services and other content provided on and via this site, including, but not limited to, any products, information, e-mails, services and other content provided on any linked site, are solely provided for informational purposes in order to facilitate possible discussions with healthcare professionals regarding treatment. The information provided on this site and linked sites, including, but not limited to, information relating to medical and health conditions, products and treatments, is only provided in summary or aggregate form. This information is not intended as a substitute for advice from the client's physician or another healthcare professional, or any information contained on or inside any product label or packaging. Before purchasing or using any product, information or service provided on or via this site, including, but not limited to, any product, information or service provided on any linked site, the client should contact a healthcare professional.

The client should not use the information on this site for diagnosis or treatment of any health problem, or for prescription of any medication or other treatment. At all times, the client should consult his/her physician or other healthcare professional, and carefully read all of the information provided by the manufacturer of a product, as well as the information on or inside any product label or packaging, before taking any medication or nutritional, herbal or homeopathic supplement, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way one person reacts to a particular product may be significantly different from how other people react to this product.

Unless otherwise indicated on this site, HardcoreBody does not endorse any specific product or service offered, advertised or sold on or via this site, including, but not limited to, any product or service offered, advertised or sold on or via any linked site. HardcoreBody is not responsible for any product or service sold on or via this site or any claims of quality or performance made on or via this site, including those made on or via any linked site. The client is hereby advised that other sites on the internet, including, but not limited to, linked sites and sites that link to this site, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing others' rights or otherwise unlawful. HardcoreBody expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services appearing on any linked site or site that links to this site.

SUGGESTIONS & COMPLAINTS

Our clients' opinion means a lot to us because it allows us to constantly improve our services. If, for whatever reason, a client is not pleased with our services, or would like to suggest improvements, it is greatly appreciated if he/she takes a few minutes of his/her time to keep us informed and send a message to our Customer Service team.

We would like to point out to our clients that if the complaint is related to a specific order, they have 14 days, counting from the date on which they received the product, to contact our Customer Service and report the problem.

In the event that the client has received a defective or damaged item, or an item different from the one actually ordered, it will be required to attach a video to the complaint, or at least a few photographs, that clearly show the problem that is the cause for the complaint, as well as the state of the box in which the order was delivered.

The client is to keep in their possession both the defective, damaged or mistakenly shipped product, and the box that contained the order, until confirmation from the Customer Service that this is no longer necessary.

In the event that, at the time of delivery, the outside of the box is not in perfect delivery condition, the client is strongly advised to reject the delivery of the order, or otherwise run the risk that the ensuing complaint is not accepted.
 
WARRANTY

One of the basic consumer rights is the access to services and goods corresponding to those purchased, and with warranty of proper functioning. Therefore, HardcoreBody guarantees the quality of its products for a period of 24 months starting on the day of purchase (except for perishable goods), offering its clients, whenever it proves legitimate, one of the following solutions, listed in order:

  -  Repair of the damaged item, ensuring its proper functioning and/or final quality;
  -  Exchange for an identical product;
  -  Exchange for a product with similar characteristics and purpose, after securing the client's agreement;
  -  Contract dissolution, leading to reimbursement, in case the previous options prove impossible.

To exercise his/her warranty right, the client will always be required to file a complaint regarding our services through the means set out in the terms and conditions of sale, as well as to return the malfunctioning product or the product that does not correspond to the purchased item.

Our Customer Service team will analyse the respective item to check the validity of the warranty claim made by the client. Exceptions are made for all situations resulting from the following, among others:

  -  Misuse and intentional or unintentional harm by the client;
  -  Normal wear and tear of the product, provided that it corresponds to the expected levels as declared by the manufacturer;
  -  Impossibility to confirm the malfunctioning or defect described by the client;
  -  All situations identified as attempted fraud.

After we have inspected the returned product, the client will be informed about the decision regarding his or her request.

In cases where the exercise of warranty proves applicable, HardcoreBody will promote the repairing or replacement of the item, or the reimbursement of the corresponding payment, within the shortest possible time up to a maximum of 30 days, counting from the day of the written confirmation stating that the client is entitled to exercise the right of warranty.

The reimbursement of any amount will be made through the original payment method, unless a different agreement is reached with the client.

These provisions do not affect the client's statutory rights.


OWNER

HardcoreBody
Zoltan Fodor EV
Szazszorszep str. 19 , 6044, Kecskemet
Hungary
VAT Number: HU69097843
Registration Number: 52694613


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